Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client. The manager is explaining the steps the client needs to take in order to receive treatment for their injury.
Evelyn Jones (Workers’ compensation claim manager): Hello, this is Evelyn Jones from Allianz Insurance. I’m pleased to inform you that your Workcover claim has been accepted.
Mr. Anuman: That’s wonderful news, Evelyn. Thank you very much.
Evelyn Jones: You’re welcome. I will send you an email shortly to confirm the details. In the meantime, could you let me know if you’re attending any appointments or seeing allied health professionals?
Mr. Anuman: Yes, I am currently seeing my GP and I’m also receiving physiotherapy.
Evelyn Jones: That’s good to hear. Please ensure you obtain pre-approval for any treatments to avoid any out-of-pocket expenses.
Mr. Anuman: I understand. I will get pre-approval before continuing with any further treatments.
Evelyn Jones: Great. If you’ve already covered any medical expenses, please send me the invoice, and I’ll check to see if we can arrange a reimbursement for you.
Mr. Anuman: The accident only occurred four days ago, so I haven’t looked into treatment yet. But thanks for letting me know.
Evelyn Jones: No problem. When you do start any treatment and have receipts, just forward them to me.
Mr. Anuman: Will do. Thanks again, and have a good day.
Evelyn Jones: Goodbye. Stay well.
Key Words and Phrases
Workcover
Allied health
Physiotherapy
Pre-approval
Out-of-pocket
Reimbursement
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