Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client who was recently injured in a car accident.
Evelyn Jones (Workers’ compensation claim manager): Hello, this is Evelyn Jones from Allianz Insurance. I’m calling regarding your recent car accident claim. To process your claim, could you please explain how you sustained your injury?
Mr. Anuman: Yes, of course. It all happened very quickly. I was turning right when a red sedan just ran the red light.
Evelyn Jones: Oh, I see. Were the police or an ambulance called at the scene?
Mr. Anuman: Yes, someone called the ambulance right away, and the police arrived too.
Evelyn Jones: And you were taken to the nearest hospital?
Mr. Anuman: Exactly. I was so shocked that before I knew it, I found myself in the hospital.
Evelyn Jones: That’s a pretty common reaction after an accident. Can you describe your injuries?
Mr. Anuman: I’ve sustained lower back pain and I’m experiencing a numbness sensation in my legs.
Evelyn Jones: I’m sorry to hear that. It’s important that you get plenty of rest and follow your doctor’s instructions. We’ll continue with our initial investigation and monitor your recovery.
Mr. Anuman: I appreciate that. I’ll make sure to rest.
Evelyn Jones: Great. I promise I will call you back next week to check on your progress and update you on your claim. Please don’t hesitate to reach out if you need anything before then.
Mr. Anuman: Thank you for your help. I’ll look forward to your call.
Evelyn Jones: Take care, and feel better soon. Goodbye.
Key Words and Phrases
Claim
Sustain
Numbness sensation
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