Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client. The manager is informing the client of the outcome of his claim and explaining the duration for which he will be compensated.
Evelyn Jones (Workers’ compensation claim manager): Good afternoon, how are you today? Sorry I missed your call earlier today.
Mr. Dubois: Hello, Evelyn. I’m well. That is not a problem. Thank you for calling me back.
Evelyn Jones: Based on your work capacity certificate, we have worked out that you are entitled to 104 weeks of compensation.
Mr. Dubois: Thank you—that’s great news. I was so worried. I just want to get better quickly so I can work and pay my rent.
Evelyn Jones: Your injury needs time to heal, so you shouldn’t rush back to work. Your compensation will be calculated at 70% of Queensland’s full-time adult ordinary time earnings.
Mr. Dubois: I appreciate the clarification. That gives me a better understanding of what to expect. It’s a relief to know that I have some financial support while I recover.
Evelyn Jones: If you return to work, no longer feel injured, or receive a lump-sum offer, please let us know immediately, as the weekly compensation will then stop.
Mr. Dubois: Understood. I’ll make sure to keep you informed if anything changes with my work status. I appreciate the heads-up.
Evelyn Jones: I noticed that you have arranged an appointment with a specialist on Tuesday next week—it has been approved in the system. I hope the appointment goes well, and I will call next week to check on your progress.
Mr. Dubois: That’s reassuring. Thank you for approving this. I appreciate your support.
Evelyn Jones: You’re welcome. Please don’t hesitate to contact me if you need anything further.
Key Words and Phrases
Entitled to
Compensation
Full-time adult ordinary time earnings
Lump-sum
Heads-up
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