Scenario – A client missed a scheduled appointment with her job consultant. The two reconnect over the phone to resolve the issue and arrange a new meeting time.
Job Consultant: Good morning! How are you today? I hope everything is well.
Client: Thank you, and I apologise for missing our face-to-face appointment earlier.
Job Consultant: Could you let me know the reason you missed the appointment?
Client: I’ve been feeling unwell—I’ve had a cold and dizziness, which made it difficult to attend.
Job Consultant: I understand you’re not feeling well, but the face-to-face appointment is a requirement to continue receiving your JobSeeker Allowance.
Client: I completely understand, and I won’t let this happen again in the future.
Job Consultant: If you’re ever sick again, please notify us ahead of time so we can reschedule. A no-show can lead to a suspension of your benefits.
Client: I understand. I’m a single mother, and these benefits are essential for keeping me and my kids supported.
Job Consultant: I do understand your situation. Let’s get this sorted. How about we reschedule your appointment for 2 PM next Thursday?
Client: That would work for me, as I usually finish my afternoon shift by 1:30. It also gives me the leeway to collect my kids from after-school care.
Job Consultant: Great! I’ll make sure to note the new time in our system. Please remember to notify us in advance if anything changes.
Client: Absolutely, I will. Thanks again for your understanding, and I’ll see you on Thursday.
Job Consultant: You’re welcome. Take care, and I hope you feel better soon. See you next week!
Key Words and Phrases
JobSeeker Allowance
Leeway
After-school care
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