Scenario: A senior woman who recently moved to the area to be closer to her daughter visits the local council office to ask about paying rates. The council officer explains notification options and reassures her she can update her preferences later.
Senior: Hello dear, I just moved into the area to be near my daughter, and I’m trying to understand how I’ll be receiving and paying council rates. It’s all quite new to me.
Officer: Welcome to the area! You’ll receive your rates notice either by post or email. Many people choose email for convenience, but we’re happy to send it by post if that suits you.
Senior: That’s kind, thank you. I’m not very good with computers, so I’d feel more comfortable receiving things by post. How will I know when the payment is due each time?
Officer: Notices are sent out quarterly, and the due date will be clearly marked. If you choose post, you should get it in the mail a couple of weeks beforehand.
Senior: Oh, quarterly—so every three months, yes? And the notice will have the payment amount and all the details for how to pay?
Officer: Exactly right. It’ll include BPay details, options for in-person payment, and even direct debit if you prefer. We try to keep it all straightforward.
Senior: I do appreciate that. If one day I decide to switch to email—say, if my granddaughter helps me—would I be able to change my preference later?
Officer: Yes, absolutely. You can change your notification method anytime by contacting us or updating your details online. It’s very flexible and entirely up to you.
Senior: That’s very reassuring. I might just stick with the post for now until I feel a bit more confident. Thank you for being patient with me.
Officer: Of course! We’re always happy to help. If you need anything else explained or want to check your rates balance, just pop in or give us a call.
Senior: Thank you, I will. This community seems lovely already. My daughter speaks highly of the support here, and now I can see why.
Officer: That’s great to hear. We’re glad to have you as part of the community. Don’t hesitate to reach out if you ever need assistance.
Senior: You’ve made things a lot clearer for me today. I was honestly feeling a bit overwhelmed, but now I feel more in control.
Officer: I’m really glad to hear that. And welcome again—you’re going to love it here. We hope you and your family settle in beautifully.
| Speaker | Word Count | Segments (25–37 words) | Segments (15–25 words) |
|---|---|---|---|
| Senior | 226 | 6 | 1 |
| Officer | 229 | 5 | 2 |
| Total | 310 | 11 | 3 |
Disclaimer – All mock test materials provided by BL Translations have been crafted using publicly available publications from NAATI, aligning with the appropriate levels and testing components. Copyright for these mock materials is exclusively held by BL Translations. These mock materials are intended solely for educational purposes. Unauthorised commercial use or copying without proper source attribution is strictly prohibited. It is important to note that none of our materials have been recycled or modified from any similar materials owned by other individuals or institutions.
NAATI #CCLTest #DialogueCommunity #CouncilRates #PaymentOptions #SeniorSupport #LocalGovernment #CommunityServices #InterpreterPractice #TranslationResource #BLTranslations #LanguageSupport #AustralianMigration #LanguageExam #PublicServices #DigitalInclusion #ElderlySupport #CommunityDialogue #BrisbaneCouncil #LocalServices
BL Translations 