Scenario: A man visits the local council office to ask whether he needs a Development Application to add a second story to his house. A council officer explains the requirements and next steps.
Council Worker: Thanks for checking in. How can I help you today?
Man: Hi there, I’m planning to renovate my house and add a second story. I’m wondering whether I need to lodge a Development Application or if it falls under exempt development?
Council Worker: Generally, adding a second story exceeds the scope of exempt or complying development and does require an approval. Can I ask where your property is located?
Man: Sure, it’s on Wilson Street in the heritage conservation area. I assumed that might complicate things. So, I definitely need to go through the D.A. process, then?
Council Worker: Since it’s in a heritage zone, even minor external changes usually require assessment. A second story will definitely need a D.A., and possibly a heritage impact statement too.
Man: Okay, that’s helpful. What kind of documents do I need to submit? Is there a checklist I can refer to?
Council Worker: We have a checklist online, but generally you’ll need architectural plans, a site plan, shadow diagrams, a statement of environmental effects, and possibly that heritage impact statement I mentioned.
Man: Do I need to engage an architect, or can I draw up the plans myself? I’m just trying to keep things as cost-effective as possible.
Council Worker: You can submit your own plans, but they must meet technical standards. Most people use a qualified draftsperson or architect to avoid delays or rejections due to inadequate documentation.
Man: Got it. How long does the approval process usually take once I submit everything properly?
Council Worker: Typically, if all documentation is correct and there are no objections, the process takes about six to eight weeks. Delays can occur if public submissions raise concerns.
Man: Thanks, that makes sense. Will I be notified if I need to respond to any public submissions or changes during the process?
Council Worker: Yes, you’ll be formally notified if anything arises that requires your attention. You’ll also have a chance to revise plans if needed before a final decision is made.
Man: Appreciate your help. Last question—should I book a pre-lodgement meeting to clarify any issues before submitting?
Council Worker: That’s a great idea. Pre-lodgement meetings are free and help identify potential issues early. You can book one through our website or by calling us directly.
Man: Perfect. I’ll go ahead and schedule that. Thanks again for all the guidance—this gives me a much clearer path forward.
| Speaker | Total Words | 25–37 Word Segments | 15–25 Word Segments |
|---|---|---|---|
| Man | 159 | 4 | 3 |
| Council Worker | 154 | 4 | 3 |
| Overall | 313 | 8 | 6 |
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