Category: NAATI CCL test
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NAATI CCL Dialogue Community 05 – Rates Notification Options
Scenario: A senior woman who recently moved to the area to be closer to her daughter visits the local council office to ask about paying rates. The council officer explains notification options and reassures her she can update her preferences later. Senior: Hello dear, I just moved into the area…
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NAATI CCL Dialogue Community 04 – E-waste Disposal
Scenario: A woman recently arrived from overseas and is concerned about properly disposing of electronic waste. She contacts her local council to ask if they handle e-waste and whether Australia has environmentally responsible disposal methods. Council Officer: Hi there, welcome! How can I help you today? Woman: Hello, I’m hoping…
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NAATI CCL Dialogue Community 03 – Composting Inquiry
Scenario: A woman contacts her local council to inquire about creating a designated composting area for her neighbourhood. The council representative explains the available rebates and clarifies the eligibility criteria for residents. Woman: Hello, I’m calling to ask if the council can assist our community in setting up a designated…
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NAATI CCL Dialogue Community 02 – Swimming Class
Scenario: A father visits a swim school to find a suitable class for his 6-year-old son, who can swim but lacks proper technique. The school staff explains the animal-themed levels and why his son isn’t ready for the advanced squad class. Father: Thanks for taking the time to speak with…
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NAATI CCL Dialogue Community 01 – Scout Programs
Scenario: At a local scout hall, a mother speaks with the scout leader to find a suitable program for her older son. The leader explains the differences between Joey Scouts and Cub Scouts. Mother: Hi, I’m wondering if you can help me. I’m looking into scout programs for my older…
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NAATI CCL Dialogue Legal 03 – Tribunal Preparation
Scenario: A refugee applicant meets with a lawyer who stresses the importance of providing more evidence for his migration tribunal case. The lawyer requests media releases, witness statements, and detailed descriptions of the applicant’s arrest to strengthen his claim. Lawyer: Good afternoon, Mr. Ahmed. I understand you’ve been through a…
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NAATI CCL Dialogue Legal 02 – Legal Costs
Scenario: The applicant, who hasn’t received a courtbook, is informed by the registrar that the department will send it to him. The registrar also explains the potential financial consequences if the applicant loses the case, including paying legal costs and the possibility of an appeal. Registrar: Good afternoon, I just…
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NAATI CCL Dialogue Legal 01 – Direction Hearing
Scenario – A LOTE-speaking applicant attends a directions hearing at the Federal Court after their visa was refused by the Department of Home Affairs. The registrar explains the court process and confirms the applicant wishes to proceed. Registrar: Good morning. We’re here for a directions hearing regarding your judicial review…
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NAATI CCL Dialogue Employment 02 – Job Agency Appointment
Scenario – A client missed a scheduled appointment with her job consultant. The two reconnect over the phone to resolve the issue and arrange a new meeting time. Job Consultant: Good morning! How are you today? I hope everything is well. Client: Thank you, and I apologise for missing our…
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NAATI CCL Dialogue Insurance 04 – WorkCover Duration
Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client. The manager is informing the client of the outcome of his claim and explaining the duration for which he will be compensated. Evelyn Jones (Workers’ compensation claim manager): Good afternoon, how are you today?…
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NAATI CCL Dialogue Insurance 03 –Compensation Processing
Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client. The client is asking about the duration of his compensation and how much he can expect to receive. Evelyn Jones (Workers’ compensation claim manager): Hello. I am glad you call me back. How can…
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NAATI CCL Dialogue Insurance 01 – Initial Investigation
Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client who was recently injured in a car accident. Evelyn Jones (Workers’ compensation claim manager): Hello, this is Evelyn Jones from Allianz Insurance. I’m calling regarding your recent car accident claim. To process your claim,…
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