Have questions or need a hand? We’re here to help. Reach our friendly support team via WhatsApp.
Contact us at info@broadlingual.com, fill out the Request for a Quote form, or call us at +61 406 968 016 during work hours.
You can also send us a message via WhatsApp, LINE or WeChat.
IMPORTANT – Please send us the documents for translation when requesting a quote to ensure a more accurate estimate.
To use AcudocX, you can directly upload the original document onto the AcudocX site.
Translation projects
Do I need to make a payment before my translation project begins?
Yes, for all individual clients, we request a payment ranging from 50% to 100% of the service fee prior to the commencement of your translation project. This payment requirement will be clearly explained and detailed in the quotation email we provide. Please be aware that we cannot initiate the project until we have received the specified deposit. To confirm your payment, you can send us proof of payment.
Do you offer express service?
Express translation can be arranged upon request. There is a 20% – 30% surcharge for this service based on the level of urgency.
Can I have a hardcopy?
Certainly, you can request a hardcopy. However, please note that our printing rates are higher than those of printers. This is to ensure that a hardcopy is only produced when absolutely necessary, to reduce paper usage and protect the environment.
What if I need to change the original document or what if I send the wrong document for translation?
To avoid additional charges, it’s important that the documents submitted for translation are the final version. Any changes made to the documents after confirming the translation request may result in extra fees. In case you happen to submit a wrong document for translation, please inform us as soon as possible to rectify the situation. Please note that, in both cases, if the translation has already commenced, the portion that has been translated is non-refundable.
Is the same payment policy applicable to corporate clients in Australia and New Zealand?
Payment terms for corporate clients in Australia and New Zealand will be discussed on a case-by-case basis. Please contact us to determine the deposit requirements for your specific project.
How do you do word count?
Where possible, we provide estimates based on source texts.
Is there a surcharge to translate highly technical context?
The field determines the complexity of the context and translation process, which in turn affects the translation rate. Specialised legal, medical and technical translation will usually incur a 15% – 30% surcharge and highly creative materials may also be subject to additional fees.
Can I have the hardcopy delivered to me?
Additional courier or postage delivery charges apply if a hardcopy of the translated document is required. The hardcopy will be sent via a registered post by default.
What is the default quote?
Our default quote only covers an electronic copy (NAATI stamped, if necessary) and does not include the expenses for producing a hardcopy, postage, or delivery. If a hardcopy is needed, please make sure to specify this in your request to avoid any confusion.
Are there other surcharges?
Please note that for translation projects requiring formatting, desktop publishing, graphic editing, hard-copy or postage, additional costs may apply.
Can I ask for a discount?
Discounts can be offered for large or ongoing projects or regular clients.
Interpreting projects
How to book an interpreter?
All interpreter bookings must be initiated through our online platform. If necessary, you may contact our office by phone prior to booking online. Detailed instructions outlining the booking process are available on our website. By following these steps, you can ensure a seamless booking experience. For additional details, please visit: https://broadlingual.com/booking-page/
Can I choose someone else to pay for the interpreting?
If you are contacting us on behalf of another party, such as your LOTE-speaking client, we would like to request that you provide their contact information. This enables the “paying party” to receive and provide consent to the quote and our terms and conditions. For corporate clients, we can send the invoice directly to your designated colleague in the accounts department of your organisation. However, we may not agree to send invoices to individuals outside your organisation for payment processing. It is essential that individuals who have not received and provided consent to the quote and our terms and conditions refrain from engaging in payment processing. This policy is in place due to legal implications regarding service provision, as emails can serve as legally binding contracts.
Do I need to pay a deposit?
Please note that a deposit may be necessary for a booking, and we will inform you if this applies to your request when we respond to your initial inquiry.
Should I offer a brief on the matter for interpreting?
It is recommended for the client to brief the interpreter beforehand, especially for complicated matters. This will considerably enhance the accuracy of the interpreting.
What steps can I take to ensure the success of my booking?
For all interpreting bookings, a Confirmation Letter will be issued. This letter will comprehensively document all relevant details, including but not limited to the topic, hourly rate, venue, date and duration of the assignment, as well as the parties involved.
If you have not received the Confirmation Letter, it is likely that Step 2 – confirming details – has not been completed. In such cases, we kindly request you to fill out the necessary information at https://broadlingual.com/confirm-details/ to ensure the booking process is finalised.
Alternatively, if you encounter any difficulties or require further assistance, please do not hesitate to contact us, and we will promptly investigate the matter.
What services are NOT included in my interpreting booking?
Interpreting does not include translation, transcription and/or other services which are charged separately.
What is the minimum booking time?
The minimum interpreting booking duration is one hour per interpreting session per day for remote/online interpreting and two hour per interpreting session per day for onsite/face-to-face interpreting.
If the interpreting session goes beyond the scheduled time, how do you charge the additional time?
Additional fees are payable for each 30-minute increment thereafter. The invoice will be issued based on the actual duration.
Can I cancel my booking?
If you need to cancel your interpreting appointment, please contact us as soon as possible, preferably before 24 hours. If you have paid a deposit, you should be eligible for a full refund or credit to be used for future bookings.
Can I cancel my booking?
If you need to cancel your interpreting appointment, please contact us as soon as possible, preferably before 24 hours. If you have paid a deposit, you should be eligible for a full refund or credit to be used for future bookings.
BL Translations 