Author: Zhen Guan
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NAATI CCL Dialogue Employment 02 – Job Agency Appointment
Scenario – A client missed a scheduled appointment with her job consultant. The two reconnect over the phone to resolve the issue and arrange a new meeting time. Job Consultant: Good morning! How are you today? I hope everything is well. Client: Thank you, and I apologise for missing our…
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NAATI CCL Dialogue Insurance 04 – WorkCover Duration
Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client. The manager is informing the client of the outcome of his claim and explaining the duration for which he will be compensated. Evelyn Jones (Workers’ compensation claim manager): Good afternoon, how are you today?…
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NAATI CCL Dialogue Insurance 03 –Compensation Processing
Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client. The client is asking about the duration of his compensation and how much he can expect to receive. Evelyn Jones (Workers’ compensation claim manager): Hello. I am glad you call me back. How can…
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NAATI CCL Dialogue Insurance 01 – Initial Investigation
Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client who was recently injured in a car accident. Evelyn Jones (Workers’ compensation claim manager): Hello, this is Evelyn Jones from Allianz Insurance. I’m calling regarding your recent car accident claim. To process your claim,…
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NAATI CCL Dialogue Insurance 02 – Claim Approval
Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client. The manager is explaining the steps the client needs to take in order to receive treatment for their injury. Evelyn Jones (Workers’ compensation claim manager): Hello, this is Evelyn Jones from Allianz Insurance. I’m…
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NAATI CCL Dialogue Employment 01 – Job Seeking
Scenario: This dialogue is a conversation between a job consultant and a client who is new to the Centrelink job-seeking program. Topic – Employment Job Consultant: Good morning, how are you progressing with your job search? Mr. Kim: Hello. I’m managing, but I’m a bit unclear on the Centrelink requirements.…
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NAATI CCL Dialogue Health 01 – Colonoscopy
Scenario: This dialogue takes place in a doctor’s office between an English-speaking doctor and a patient who is preparing for a colonoscopy. The doctor provides instructions on how to get ready for the procedure. GP: Good morning. Please take a seat. How are you feeling today? Mr. Wang: Morning, doctor.…
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Overseas Driver License Transfer for Recognised & Experienced Drivers – Driving Test-Exempt Countries
🇦🇺 Recognised Country Scheme This scheme acknowledges countries with driver training and assessment systems broadly equivalent to Australia’s. Holders of car and motorcycle licences from these countries are exempt from additional knowledge or driving tests when applying for an Australian licence. ✅ Countries Currently Recognised: These countries have been assessed…
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The Partition of India: A Legacy of Division, Identity, and Resistance
India & Pakistan: The Sublime Tragedy of Partition and the Fight for Identity By 1947, the British Empire was on its last legs in India. After centuries of control, it was now in retreat, exhausted by World War II and pressed by growing demands for independence. Lord Mountbatten, the last…
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澳洲联邦法院移民案件指示听证会全解析
在 澳大利亚联邦法院（Federal Court），涉及移民司法复核（Judicial Review）的案件几乎每天都有。在进入正式审理前，法院通常会先安排一场或多场 Directions Hearing（案件指示听证会）、Callover 或 Case Management Hearing（案件管理听证会）。 这些听证会的性质是 简短、行政性的，主要帮助法院确认案件进展并安排下一步。 👩⚖️ 谁会参加听证会？ 📌 听证会的主要内容 在 Directions Hearing 中，法院通常会： 👥 集体听证很常见 在 澳大利亚联邦法院的 Directions Hearing（案件指示听证会） 中，通常会为所有说同一种语言的申请人安排 一名专业口译员 提供服务。 一般情况下，登记官（Registrar，法院官员） 会先面向所有申请人 集体说明注意事项和一般性指令。之后，才会逐一叫到每位申请人，进行个别沟通。 例如，我经常在此类听证会上与多位 印度语言口译员 一同工作。在这样的场合里，我们会先接收司法登记官的统一指令，然后再 轮流为不同语言群体的申请人进行口译，确保每位申请人都能准确理解法院的要求。 👉 因此，申请人应当 专心听口译，特别是在远程连线的情况下，避免错过和登记官一对一交流的机会。 ⚠️ 注意事项： 🖥️ 远程听证 🕒 听证通常很简短 一般来说，Directions Hearing 每位申请人只需几分钟，常见提问包括： 这些环节只是 程序性检查，并非正式审理，帮助申请人了解进展、减少焦虑。…
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【移民司法審查必讀】聯邦法院「指示聽證會」你該知道的關鍵重點
在 澳洲聯邦法院（Federal Court of Australia），與 移民司法覆核（Judicial Review） 相關的案件幾乎天天都有。在正式審理開始前，法院通常會先安排一場或多場 Directions Hearing（案件指示聽證會）、Callover 或 Case Management Hearing（案件管理聽證會）。 👩⚖️ 誰會出席聽證會？ 📌 聽證會主要內容 在 Directions Hearing 中，法院通常會： 👥 集體聽證常見 在澳洲聯邦法院的 Directions Hearing，通常會安排 一名專業口譯員 協助所有使用同一語言的申請人。 例如，我曾多次在聽證會上與多位 印度語言口譯員 一同工作。我們會先接收司法登記官的統一指令，再依序為不同語言群體的申請人進行口譯，確保每位當事人都能正確理解法院的要求。 👉 因此，申請人應全神貫注聆聽口譯，特別是透過 遠端連線 時，更要避免錯過與登記官的一對一溝通。 ⚠️ 注意事項 🖥️ 遠端聽證 🕒 聽證時間通常很短 每位申請人的 Directions Hearing 通常只需幾分鐘。常見問題包括： 這些環節 僅屬程序檢查，不涉及正式審理，主要是協助申請人掌握進度並減少焦慮。 ✅ 重點摘要…
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What to Expect at a Federal Court Directions Hearing in Migration Cases [Language Services Focussed]
A Directions Hearing, Callover or Case Management Hearings at the Federal Court are typically a short, administrative session that involves several applicants in migration-related judicial review matters. What Happens at a Federal Court Directions Hearing? In a directions hearing for migration matters in Australia (typically before the Federal Circuit and…
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