Category: NAATI CCL social services
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NAATI CCL Dialogue Social Services 03 – Women’s Shelter Enquiry

Scenario:A woman calls a domestic violence shelter in distress. The staff member calmly explains available support as the woman urgently seeks a safe place to escape her abusive partner. Staff: Hi, you’ve reached the women’s shelter support line. If you’re in danger or planning to leave, we’re here to help.…
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NAATI CCL Dialogue Social Services 01 – Couple Counselling

Scenario: A man visits a relationship counsellor to ask about how the counselling process works. The counsellor explains the steps involved, including individual interviews, a joint session, and an intake session, and mentions the current waiting list. Counsellor: Thanks for coming in today. To start, I’ll walk you through how…
