Category: NAATI & CCL
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NAATI CCL Dialogue Insurance 03 –Compensation Processing

Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client. The client is asking about the duration of his compensation and how much he can expect to receive. Evelyn Jones (Workers’ compensation claim manager): Hello. I am glad you call me back. How can…
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NAATI CCL Dialogue Insurance 01 – Initial Investigation

Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client who was recently injured in a car accident. Evelyn Jones (Workers’ compensation claim manager): Hello, this is Evelyn Jones from Allianz Insurance. I’m calling regarding your recent car accident claim. To process your claim,…
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NAATI CCL Dialogue Insurance 02 – Claim Approval

Scenario: This dialogue is a phone conversation between a workers’ compensation claim manager and a client. The manager is explaining the steps the client needs to take in order to receive treatment for their injury. Evelyn Jones (Workers’ compensation claim manager): Hello, this is Evelyn Jones from Allianz Insurance. I’m…
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NAATI CCL Dialogue Employment 01 – Job Seeking

Scenario: This dialogue is a conversation between a job consultant and a client who is new to the Centrelink job-seeking program. Topic – Employment Job Consultant: Good morning, how are you progressing with your job search? Mr. Kim: Hello. I’m managing, but I’m a bit unclear on the Centrelink requirements.…
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NAATI CCL Dialogue Health 01 – Colonoscopy

Scenario: This dialogue takes place in a doctor’s office between an English-speaking doctor and a patient who is preparing for a colonoscopy. The doctor provides instructions on how to get ready for the procedure. GP: Good morning. Please take a seat. How are you feeling today? Mr. Wang: Morning, doctor.…
